What is the first step in performance management process?

A) evaluating performance
B) developing employee goals, behavior, and actions to achieve outcomes
C) providing consequences for performance results
D) defining performance outcomes for company division and department
E) identifying improvements needed

The first step in performance management process is to define performance outcomes for company division and department. This means setting and clarifying expectations for what is expected from employees in terms of their performance. Without clear performance outcomes, it becomes difficult to evaluate performance, develop goals, and provide consequences or identify areas for improvement.