Asked by Jesse Avila on Jun 05, 2024
Verified
Wendy is in the market to purchase a new vehicle. She has several attributes she is using to evaluate the potential options including price, styling, fuel efficiency, and handling. Using Wendy's case as an example, explain the notion of evaluative criteria and determinant attributes.
Evaluative Criteria
Standards or benchmarks that consumers use to judge the features, attributes, or benefits of a product or service, influencing their purchasing decisions.
Determinant Attributes
Features that are most important to consumers and influence their decision-making process when choosing between similar products or services.
Fuel Efficiency
A measure of how effectively a vehicle utilizes fuel, often expressed in miles per gallon (mpg) or liters per 100 kilometers (l/100km).
- Understand the various phases that constitute the process of buying a product.
- Understand the idea and consequences of evoked and inept sets in consumer decision-making.
Verified Answer
Another important point is that criteria on which products differ carry more weight in the decision process. If all brands being considered rate equally well on one attribute (e.g., if all smartphones have high-resolution cameras), consumers will have to find other attributes to use in making a choice. The specific attributes that are actually used to differentiate among choices are determinant attributes. For example, if fuel efficiency turns out to be the deciding factor for Wendy, then this is the determinant attribute for her.
Learning Objectives
- Understand the various phases that constitute the process of buying a product.
- Understand the idea and consequences of evoked and inept sets in consumer decision-making.
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