The follow-up stage is a one-time event; it is not used for repeat customers.

Follow-Up Stage

In customer relationship management, it refers to the actions taken after a sale to maintain contact with the customer, gather feedback, and encourage repeat business.

Repeat Customers

Individuals who make several purchases from the same brand or company over time, demonstrating loyalty and satisfaction with their previous experiences.

One-Time Event

An occurrence or happening that takes place once and is not repeated.