Asked by Nazmi Olcar on May 16, 2024
Verified
The follow-up stage is a one-time event; it is not used for repeat customers.
Follow-Up Stage
In customer relationship management, it refers to the actions taken after a sale to maintain contact with the customer, gather feedback, and encourage repeat business.
Repeat Customers
Individuals who make several purchases from the same brand or company over time, demonstrating loyalty and satisfaction with their previous experiences.
One-Time Event
An occurrence or happening that takes place once and is not repeated.
- Grasp the significance of building and maintaining strong customer relationships in sales.
Verified Answer
May 20, 2024
Learning Objectives
- Grasp the significance of building and maintaining strong customer relationships in sales.
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