Asked by Chris Palomino on Jul 25, 2024
Verified
It is said that "The customer is always right." But according to the text the customer is wrong when:
A) demanding fast delivery of a product.
B) requesting a refund for damaged goods.
C) lodging an unfounded complaint.
D) asking for a manufacturer's discount.
E) requesting terms that harm the seller.
Unfounded Complaint
A customer complaint that lacks a valid basis or evidence, often requiring careful handling to maintain customer satisfaction.
Fast Delivery
The rapid transport of goods to consumers or clients, often seen as a competitive advantage in business operations.
Manufacturer's Discount
A reduction in price offered by the manufacturer to distributors, retailers, or end customers, usually for bulk purchases or promotions.
- Pinpoint the most effective strategies for addressing customer complaints and requests.
Verified Answer
NN
Ntombi NtuliJul 31, 2024
Final Answer :
E
Explanation :
A customer is dishonest and not right when trying to gain terms that harm the seller and benefit the buyer. In most cases the customer is always right, such as wanting fast delivery, a refund for damaged goods, or a discount. Sometimes a customer makes an honest complaint that is incorrect, at which time the salesperson should make a fair settlement to avoid losing an account.
Learning Objectives
- Pinpoint the most effective strategies for addressing customer complaints and requests.