Asked by Miquan Patton-Martin on Aug 01, 2024
Verified
Which of the following should be one of your goals when responding to a customer complaint?
A) Explain how you plan to resolve the situation
B) Use a colleague's name to indicate exactly who was at fault
C) Include an exaggerated,clear apology
D) Tell the customer what they did wrong and how to avoid the problem in the future
E) Make any type of promise that will make the customer happy
Customer Complaint
Feedback from a customer expressing dissatisfaction with a product or service.
Exaggerated Apology
An apology that is overly expressive or dramatic, often going beyond what is necessary to make amends.
- Discover techniques for effectively dealing with customer complaints.
Verified Answer
ZK
Zybrea KnightAug 01, 2024
Final Answer :
A
Explanation :
The goal when responding to a customer complaint should be to offer a solution to the problem. Explaining how you plan to resolve the situation can help to reassure the customer that their issue is being taken seriously and will be resolved in a timely manner.
Learning Objectives
- Discover techniques for effectively dealing with customer complaints.