As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:

A) obtaining as much relevant information from your customer as you can.
B) expressing sincere regret for the problem.
C) handling the complaint quickly.
D) following up to make sure the customer is satisfied.
E) pointing out that they are getting better service compared to the competition.

Handling Customer Complaint

The process of addressing and resolving complaints made by consumers in a way that aims to maintain customer satisfaction and loyalty.

Expressing Regret

The act of showing sorrow or remorse over a mistake, fault, or unfortunate situation, often as a part of apologizing or conveying empathy.

Better Service Comparison

Evaluating and contrasting the quality of services offered by different providers to determine which offers superior value or performance.