Asked by Vikki Yager on May 18, 2024
Verified
Which of the following is true of a customer complaint?
A) It is a personal attack against the owner of a business.
B) It means that the relationship with the customer is broken permanently.
C) It is an opportunity for a business to improve.
D) It is typically an attempt to spoil the company's name.
Personal Attack
A communication strategy where an argument is rebutted by attacking the character, motive, or other attribute of the person making the argument, rather than addressing the substance of the argument itself.
Permanent Break
A cessation or end of a situation, relationship, or agreement that is intended to last indefinitely, with no expectation of resumption.
Improvement Opportunity
A situation or instance that can be modified or enhanced to increase efficiency, effectiveness, or satisfaction.
- Transform customer complaints into opportunities for development.
Verified Answer
MF
Mohammad FaresMay 23, 2024
Final Answer :
C
Explanation :
A customer complaint is an opportunity for a business to improve its products/services and customer experience. It provides valuable feedback and highlights areas where the business may be falling short. Viewing a complaint as an opportunity rather than a liability can help businesses grow and build stronger relationships with their customers. Options A, B, and D are incorrect because they are all negative and do not reflect the true nature of a customer complaint.
Learning Objectives
- Transform customer complaints into opportunities for development.