Asked by Tabibur Rahman on Aug 01, 2024
Verified
If you have strong negative information to deliver as part of a positive message,you should
A) open with the negative information.
B) use the indirect approach.
C) put the negative information in a separate message.
D) apologize for having to spoil the moment.
E) hint at the negative information to soften the blow.
Strong Negative Information
Information that is decidedly unfavorable or adverse, often impacting perceptions, decisions, or outcomes significantly.
Indirect Approach
A method of communication or action that is not straightforward, often involving suggestion rather than direct instruction.
- Determine methods for addressing customer feedback positively.
Verified Answer
MF
Makaela FranklinAug 04, 2024
Final Answer :
B
Explanation :
Using the indirect approach allows you to deliver the negative information in a more subtle way, allowing the recipient to process the negative message without feeling overwhelmed or defensive. This approach typically begins with a buffer or some positive communication before delivering the negative information.
Learning Objectives
- Determine methods for addressing customer feedback positively.