Asked by Karla Rosas on Jun 02, 2024
Verified
Disagreement signals should be handled by using close-ended questions and projecting acceptance signals.
Close-ended Questions
Close-ended questions are queries that can be answered with a simple "yes" or "no" or with a very limited set of responses, allowing for quick answers but limiting discussion depth.
Acceptance Signals
Non-verbal or verbal cues from potential customers that indicate interest, agreement, or willingness to proceed in a sales conversation.
Disagreement Signals
Non-verbal or verbal cues that indicate disagreement or dissatisfaction during communication.
- Understand the key elements and processes involved in effective communication between salespersons and buyers.
Verified Answer
Learning Objectives
- Understand the key elements and processes involved in effective communication between salespersons and buyers.
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