Which of the following statements regarding Arnold Palmer Hospital is false?

A) The hospital uses a wide range of quality management techniques.
B) The culture of quality at the hospital includes employees at all levels.
C) The hospital scores very highly in national studies of patient satisfaction.
D) The hospital's high quality is measured by low readmission rates, not patient satisfaction.
E) The design of patient rooms, even wall colours, reflects the hospital's culture of quality.

Question

Zybrea Knight · Accepted Answer

Final Answer : D, Explanation :  The statement that the hospital's high quality is measured by low readmission rates, not patient satisfaction is false. The hospital scores very highly in national studies of patient satisfaction.

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