TQM is important because quality influences all of the 10 decisions made by operations managers.

Quality is a critical factor that affects all of the 10 decisions made by operations managers. Total Quality Management (TQM) is an approach that emphasizes quality and continuous improvement at all levels of an organization. By implementing TQM, businesses can improve their products and services, reduce waste, and enhance customer satisfaction. This, in turn, can positively impact factors such as product design, supply chain management, capacity, location, and layout, among others.