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Asked by Minh Anh Tr?n Ng?c on Apr 30, 2024

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Which of the following statements about feedback is INCORRECT?

A) It may be appropriate to use questions that obtain negative feedback.
B) If a salesperson fails to notice the feedback signals being sent by a prospect, no feedback occurred.
C) In planning a presentation, it is impossible to predetermine when and what feedback-producing questions to ask.
D) It may be appropriate to use questions that obtain positive feedback.
E) Feedback can be verbal or nonverbal.

Feedback

Information or opinions about an action or product, used as a basis for improvement or commendation.

Feedback-Producing Questions

Questions designed to elicit detailed responses, opinions, or evaluations from a respondent, useful for gaining insights or assessing understanding.

Nonverbal

Refers to communication methods other than spoken or written words, including body language, facial expressions, and gestures.

  • Comprehend the importance of feedback in the process of communication and the way it shapes sales presentations.
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RE
Robert ElkindMay 06, 2024
Final Answer :
C
Explanation :
Feedback-producing questions can be planned in advance as part of a presentation strategy to gauge the audience's reaction or understanding at specific points. This allows for adjustments based on the feedback received.

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