Asked by Jalen Taylor on Jul 13, 2024
Verified
Which company most likely has a philosophy that elevates customer service to the highest level?
A) a company that would rather have customers go to the customer service department than let salespeople handle complaints
B) a company whose website shows the product offering, but doesn't allow customers to purchase items online
C) a company that allows customers to request a shipping label to return a product
D) a company that institutes a no-hassle, no time-limit return policy
E) a company that allows items purchased online to be returned within 10 days
Philosophy
The study of fundamental questions about existence, knowledge, values, reason, mind, and language.
Customer Service
The assistance and support provided by a company to the people who use or buy its products or services.
- Identify the significance of empowered employees in delivering outstanding customer experiences.
- Differentiate between approaches focusing on customer delight versus satisfaction and analyze their effects on loyalty and profitability.
Verified Answer
AA
Anabel Agraz
Jul 15, 2024
Final Answer :
D
Explanation :
A no-hassle, no time-limit return policy demonstrates a strong commitment to customer satisfaction and service, indicating that the company prioritizes the customer experience above all.
Learning Objectives
- Identify the significance of empowered employees in delivering outstanding customer experiences.
- Differentiate between approaches focusing on customer delight versus satisfaction and analyze their effects on loyalty and profitability.
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