Veronica,the service manager for a local Nissan dealer,makes a point of sending out letters to all customers asking whether or not they are satisfied with their purchase.Veronica is conducting a follow-up.

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Hunter Vandiver · Accepted Answer

Final Answer : True, Explanation :  Sending letters to customers to inquire about their satisfaction with their purchase is an example of conducting a follow-up to ensure customer satisfaction and address any potential issues.

Veronica,the service manager for a local Nissan dealer,makes a point of sending out letters to all customers asking whether or not they are satisfied with their purchase.Veronica is conducting a follow-up.

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Learning Objectives

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