Using _____ helps subordinate the refusal in a bad-news message.

A) trite statements
B) specific terms
C) active verbs
D) abstract nouns

Abstract Nouns

Nouns that represent intangible concepts, qualities, or ideas, such as freedom, happiness, or love.

Bad-News Message

Communication that conveys disappointing, negative, or unfavorable information to the receiver.

Trite Statements

Expressions or remarks that are overused and lack originality or freshness.