Asked by Danielle O'Brien on Jun 28, 2024
Verified
Human Resource Specialist Julie Woodard must inform employees of a major reduction in health care benefits. When delivering this announcement, she should apply all the following techniques except
A) let the employees find out through the office grapevine.
B) inform the employees promptly.
C) deliver the news personally, if possible.
D) be honest.
Health Care Benefits
Advantages or coverage provided by insurance or employers that contribute to the cost of medical care and services.
Major Reduction
A significant decrease or cutback in size, amount, or strength of something.
- Uncover tactics for skillfully sharing detrimental news in commercial communication scenarios.
- Utilize digital media appropriately for delivering bad news to large groups.
- Understand the criticality of directness and clarity in breaking unfavorable news.
Verified Answer
BG
Breeann GarverJun 29, 2024
Final Answer :
A
Explanation :
Letting employees find out through the office grapevine is not a professional or respectful way to communicate significant changes such as a reduction in health care benefits. It can lead to misinformation, rumors, and a decrease in trust towards the management. The other options (B, C, D) are appropriate techniques for delivering difficult news as they emphasize promptness, personal touch, and honesty.
Learning Objectives
- Uncover tactics for skillfully sharing detrimental news in commercial communication scenarios.
- Utilize digital media appropriately for delivering bad news to large groups.
- Understand the criticality of directness and clarity in breaking unfavorable news.
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