The salesperson was using ________ in her sales presentation when she asked, "I was so sorry to hear about the break-in at your warehouse. Is there any way that I can help you deal with this problem?"

A) persuasion
B) communication control
C) a trial close
D) acceptance signals
E) empathy

Empathy

The ability to understand and share the feelings of another, often crucial in building relationships and effective communication.

Sales Presentation

A detailed pitch or demonstration aimed at persuading a prospect or client to buy a product or service, typically involving visual aids or demonstrations.

Break-In

The act of entering a property without authorization, typically with the intent to commit a crime.