Asked by Juliette Dillon on May 16, 2024
Verified
As she listens to her customer, Tina refrains from evaluating the message and considers the customer's point of view. Tina is engaged in ________ listening.
A) dynamic
B) participative
C) non-routine
D) active
E) responsive
Active Listening
The practice of fully concentrating on what is being said rather than passively hearing the message of the speaker.
Customer
An individual or organization that purchases goods or services from a business, often considered crucial to a company's success.
Message
Information conveyed in the sales presentation.
- Identify and understand the distinctions among the levels of listening and their relevance in efficient communication.
- Utilize the principle of empathy during sales engagements to enhance connections with potential clients.
Verified Answer
CS
Carley ShererMay 19, 2024
Final Answer :
D
Explanation :
Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. Tina's behavior of refraining from evaluating the message and considering the customer's point of view aligns with the characteristics of active listening.
Learning Objectives
- Identify and understand the distinctions among the levels of listening and their relevance in efficient communication.
- Utilize the principle of empathy during sales engagements to enhance connections with potential clients.