During sales presentations, Tyrone, a computer salesperson, asks prospects various questions about previous experiences with other computers and their opinions about the quality and price of the computers he sells. Tyrone uses ________, a good tool of the successful salesperson.

A) targeting
B) empathy
C) selective questioning
D) probing
E) problem solving

Selective Questioning

A technique of asking questions that are strategically chosen to guide a conversation or elicit specific information.

Successful Salesperson

A sales professional who consistently meets or exceeds sales targets through effective selling practices and customer relations.

Probing

The act of gathering information and uncovering customer needs using one or more questions.