Asked by Imani Devaughn on Jul 13, 2024
Verified
The order cycle is a firm's ability and willingness to provide fast service, answer customer inquiries, and resolve problems.
Customer Inquiries
Refers to questions or requests for information made by customers regarding a company's products or services.
Order Cycle
The total amount of time that elapses from the time a customer places an order until the time the product is delivered to the customer.
- Understand the significance and components of the order cycle in providing quality customer service.
Verified Answer
LR
Lizette RonquilloJul 16, 2024
Final Answer :
False
Explanation :
The order cycle refers to the total time taken from when a customer places an order until they receive the product or service, encompassing all processes involved in fulfilling the order, not just service responsiveness.
Learning Objectives
- Understand the significance and components of the order cycle in providing quality customer service.
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