Asked by Justin Brady on Jul 15, 2024
Verified
When companies meet the needs and expectations customers have for their goods or services, they have achieved
A) positive word-of-mouth.
B) customer equity.
C) positive share of customer.
D) customer satisfaction.
E) ease of doing business.
Customer Satisfaction
An indicator of how well a product or service meets the expectations of its users, critical for cultivating customer loyalty.
Needs and Expectations
The basic requirements and desired levels of satisfaction that consumers seek in products and services.
- Comprehend the principle and significance of customer service within business activities.
- Understand how companies leverage web-based technologies and metrics to enhance customer satisfaction and service.
Verified Answer
FH
fernanda hernandezJul 17, 2024
Final Answer :
D
Explanation :
Customer satisfaction is achieved when companies meet the needs and expectations customers have for their goods or services. This is a fundamental concept in marketing and business, reflecting how well a company's products or services match customer expectations.
Learning Objectives
- Comprehend the principle and significance of customer service within business activities.
- Understand how companies leverage web-based technologies and metrics to enhance customer satisfaction and service.