Asked by Juliana Quintero on May 02, 2024
Verified
What is the customer service objective that involves ensuring customers can depend on receiving a good or service within a stated lead time and that there will be no problems with the order?
A) order
B) consistency
C) reliability
D) ease of doing business
E) timeliness
Stated Lead Time
The period that a supplier promises for the delivery of goods or services to a customer.
Order Problems
Issues or challenges that arise during the order fulfillment process, potentially affecting customer satisfaction and operational efficiency.
- Acquire knowledge on the role and relevance of customer service in the functioning of businesses.
- Grasp the measures and metrics used to assess customer service effectiveness.
Verified Answer
KP
Kiara PereaMay 08, 2024
Final Answer :
C
Explanation :
Reliability in customer service refers to the ability of a company to deliver its products or services as promised, on time, and without errors, thus ensuring customers can depend on the company for their needs.
Learning Objectives
- Acquire knowledge on the role and relevance of customer service in the functioning of businesses.
- Grasp the measures and metrics used to assess customer service effectiveness.