Online customer reviews of the Bright Day Child Care facility indicate that the facility offered unhealthy snack options, it advertised early morning drop-off services that were not readily available, and had several staff members with poor attitudes. If you were the new manager of the childcare facility, how would you use the five dimensions of service quality to identify and correct the problems?

Question

Alexander Hartzler · Accepted Answer

Final Answer : The unhealthy snack problem is both a tangible and a reliability problem. The advertised early morning drop-off service is a reliability and responsiveness problem. If the service is to be advertised, the facility should be prepared to respond and to provide it when needed. The staff members' attitude is an empathy, assurance, and responsiveness problem.

Definitions

Learning Objectives

Learning Objectives

Related questions