____ is not among the five service characteristics.

A) Provided when and where customer desires
B) Labor intensive
C) Customers participate in production process
D) Intangible
E) Can be stored

Service Characteristics

Service Characteristics are features that differentiate services from goods, including intangibility, inseparability, variability, and perishability.

Intangible

Lacking physical substance, often referring to things that cannot be touched but have value, like brand reputation or intellectual property.

Labor Intensive

Industries or processes that require a large amount of manual labor compared to the amount of capital used or investment in machinery.