Asked by Jaqueline Martinez on Jun 25, 2024

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Because it requires lots of "emotional labor," customer service has been called

A) a spiritual quest.
B) the lost art.
C) mission impossible.
D) a performing art.
E) the world's toughest job.

Emotional Labor

involves managing and regulating one's emotions to meet the emotional requirements of a job or role, often seen in service-oriented professions.

Customer Service

The support and guidance offered by a business to its customers who purchase or utilize its goods or services.

Performing Art

Forms of art such as music, dance, and theater, where artists use their bodies, voices, or instruments to convey artistic expression.

  • Understand the dimensions of service quality and their importance in achieving customer satisfaction.
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ET
Elena TrifonovaJun 26, 2024
Final Answer :
D
Explanation :
Customer service requires a significant amount of emotional labor, which involves managing one's emotions to meet the emotional demands of customers. This can be compared to a performing art, where one has to put on a show or performance while managing their emotions to meet the expectations of the audience. The other options, such as "spiritual quest" or "mission impossible," do not accurately convey the nature of emotional labor involved in customer service.