Asked by Tristen Peterson on May 11, 2024

verifed

Verified

Omnichannel retailers use consumer information collected from the customers' Internet browsing and buying behavior to send dedicated e-mails to customers promoting specific products or services to

A) slay the category killers.
B) compete with off-price retailers.
C) drive their supply chain.
D) increase their share of wallet.
E) combat the inroads made by big-box specialty retailers.

Omnichannel Retailers

Retailers that provide a seamless shopping experience across multiple channels, including online, mobile, and in-store, allowing customers to shop in a cohesive way across all platforms.

Share Of Wallet

The amount of a customer's total spending that is captured by a business.

Internet Browsing

The act of exploring or searching for information on the internet through various web browsers.

  • Identify the critical role and approaches to customer segmentation within retail contexts.
  • Acquire knowledge on the integration of omnichannel retailing strategies and the employment of technological tools to tailor customer experiences.
verifed

Verified Answer

CE
Claudia EsthakyMay 18, 2024
Final Answer :
D
Explanation :
Omnichannel retailers use consumer information to send targeted e-mails promoting specific products or services in order to increase their share of wallet, meaning they want their customers to spend more money with them, rather than with competitors.