Asked by vishakha yadav on Feb 18, 2024



In the six basic steps for creating a customer journey map,you should seek to identify up to 10 specific aspects of the customer experience to explore.
  • Identifying touchpoints where the customer interacts with the brand
  • Mapping out the customer's emotions and motivations at each stage
  • Understanding the customer's needs and expectations throughout their journey

Verified Answer

Karen Martinez

Feb 18, 2024

Final Answer :
Explanation :
Typically, the number of aspects to explore in a customer journey map can vary widely depending on the complexity of the customer experience and the goals of the mapping exercise, rather than adhering to a specific number like 10.