Katie has been assigned the task of determining the zone of tolerance for the restaurant's reservation policy. What does Katie need to determine?

A) The earliest and latest times customers typically request a reservation.
B) The length of time customers are willing to wait in the lobby before being seated at a table.
C) Whether or not customers prefer to call to make a reservation or use an app to make a reservation.
D) Whether the existing reservation system is sufficient in serving the customers.
E) The difference between the expectation customers have regarding the reservation policy and what they will accept before dining elsewhere.

Question

Victoria Morales · Accepted Answer

Final Answer : E, Explanation :  The zone of tolerance refers to the range between what a customer expects and what they are willing to accept before choosing a competitor. In this case, Katie needs to determine the difference between the expectation customers have regarding the reservation policy and what they will accept before dining elsewhere, in order to establish the zone of tolerance.

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