Asked by Krystal Phengsomphone on May 30, 2024
Verified
In order to convey empathy and sensitivity for your receiver, you should always accept blame and apologize for the bad news.
Accept Blame
Accepting accountability for an error or shortfall.
Apologize
To express regret or sorrow for having done wrong or caused inconvenience to someone, often as a way of seeking forgiveness.
- Identify the correct application of apologies within messages delivering unfavorable news.
- Recognize the value of genuineness and straightforwardness in delivering unpleasant news.
Verified Answer
CG
Cindy Gabriela EscobarJun 05, 2024
Final Answer :
False
Explanation :
Accepting blame and apologizing for bad news is not always appropriate or necessary for conveying empathy and sensitivity. It's more effective to acknowledge the receiver's feelings and provide support or solutions when possible.
Learning Objectives
- Identify the correct application of apologies within messages delivering unfavorable news.
- Recognize the value of genuineness and straightforwardness in delivering unpleasant news.
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