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Asked by Jordan Parker on May 21, 2024

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In Figure 1,response time to customers for receipt of tangible goods is fastest in

A) Quadrant A.
B) Quadrant B.
C) Quadrant C.
D) Quadrant D.

Omni-Channel Retail

A retail strategy that provides customers with a seamless shopping experience across various channels and devices.

Tangible Goods

Physical items that can be seen, touched, and possessed, distinct from services or digital products, and central to traditional economic exchange.

Response Time

The duration between when a customer request is made and when it is fulfilled, which is critical for customer satisfaction.

  • Analyze the dynamics of omni-channel retail and the rate of customer response time in different retail models.
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Thidar TheinMay 28, 2024
Final Answer :
A
Explanation :
Quadrant A represents traditional retailers who only have physical stores. Customers can visit the store and receive the product immediately, resulting in the fastest response time for tangible goods.

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