Asked by Yoselin Ramirez on Jul 17, 2024
Verified
Focuses on obtaining and retaining customers and customer base
A)Financial
B)Internal processes
C)Learning and growth
D)Customer
Customer
An individual or business that purchases goods or services produced by a company.
Performance Perspectives
Various angles or aspects from which organizational performance is analyzed and measured, such as financial, customer, operational, and learning and growth perspectives.
- Recognize the four performance perspectives in the balanced scorecard and their focuses.
Verified Answer
NM
Learning Objectives
- Recognize the four performance perspectives in the balanced scorecard and their focuses.
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