Asked by Tommy Clobes on Apr 24, 2024
Waterfield Company is looking for a way to help its executive managers assess how its three divisions are meeting the company's goals and objectives for financial performance. Which of the following metrics might be used for this purpose?
A) operating income and cash flows
B) customer satisfaction rating and the number of customer returns
C) the amount of time employees spend in training and the number of training sessions provided
D) the material price variance and the material quantity variance
Financial Performance
A measure of how well a company uses its assets to generate revenues and manage its financial activities.
Operating Income
Income generated from regular business operations, calculated by subtracting operating expenses from gross profit.
Customer Satisfaction Rating
A measure used to gauge the degree to which a product or service meets or surpasses customer expectations.
- Pinpoint suitable performance indices for various angles of the balanced scorecard.
- Gain awareness of how nonfinancial and financial metrics contribute to performance evaluation.
Learning Objectives
- Pinpoint suitable performance indices for various angles of the balanced scorecard.
- Gain awareness of how nonfinancial and financial metrics contribute to performance evaluation.
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