Bekah and Rafael, supervisors in the Human Resources Department at James Manufacturing, are tasked with determining appropriate performance metrics for the learning and growth perspective of their company's balanced scorecard. Which of the following is the best metric for this situation?

A) return on investment
B) operating throughout
C) material price variance
D) hours of employee training offered each quarter

Learning And Growth Perspective

A component of the Balanced Scorecard that focuses on the intangible assets of an organization, particularly human capital, information capital, and organizational culture.

Performance Metrics

Quantitative measures used to assess the effectiveness and efficiency of an operation or process.

Hours Of Employee Training

The total time dedicated towards enhancing an employee's skills and knowledge through various training programs within a specific period.