Asked by Martevus Blount on May 06, 2024
Verified
After the dentist spent almost $600 to purchase the Apollo Whitening System to use with patients who want their teeth bleached, he learned that a more efficient system with fewer potential side effects was available for $400. From this information you know the dentist most likely experienced:
A) misinformation.
B) information overload.
C) purchase satisfaction.
D) a communication barrier.
E) purchase dissonance.
Side Effects
Unintended consequences or reactions caused by the use of a product, action, or medical treatment.
- Comprehend methods for handling customer perceptions and anticipations after a purchase.
Verified Answer
BF
Babatunde FadojuMay 13, 2024
Final Answer :
E
Explanation :
The dentist likely experienced purchase dissonance, which occurs when a buyer has regrets or doubts after making a purchase, especially upon learning that a better or cheaper option was available.
Learning Objectives
- Comprehend methods for handling customer perceptions and anticipations after a purchase.
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