Which of the following is the first step to improve workplace morale?

A) Encouraging communication between employees
B) Getting everyone in the organization involved in goal setting
C) Understanding the morale of your environment
D) Relaxing on individual and group accountability

Understanding the current morale of the workplace is essential before taking any action to improve it. This involves collecting feedback from employees and identifying key issues that are affecting their satisfaction and motivation levels. Only after understanding the current morale can you make informed decisions about how to boost it. Encouraging communication and setting goals are important steps as well but must come after this initial understanding. Relaxing on accountability is not a recommended approach to improving morale, as it can create a lack of structure and accountability that could ultimately harm morale in the long run.