Which of the following is an approach that attempts to emphasize for managers the fact that performance is multidimensional in nature and to teach those managers about the actual content of various performance dimensions?

A) Onboarding
B) Frame of reference training
C) The critical incident method
D) The forced-distribution method

Frame of Reference Training

Training designed to help individuals understand their own perspectives and biases and to appreciate differences among people.

Performance Dimensions

These are the specific criteria or areas on which an individual’s or organization’s performance is evaluated or measured.

Critical Incident Method

The critical incident method relies on instances of especially good or poor performance on the part of the employee.