Asked by Emmanuel Rojas on Aug 01, 2024
Verified
When using the indirect approach to make a negative announcement on a routine business matter,what should be established in the buffer?
A) Your reasons for the decision
B) An announcement of the negative news
C) As much positive information as available
D) A variety of suggestions and proposals
E) An area of mutual ground between you and the reader
Buffer
A temporary holding area in computing used to store data while it is being transferred from one place to another or a means to reduce the impact of a negative event.
Routine Business Matter
Regular, everyday tasks or decisions that are standard practice within a business environment.
Mutual Ground
Shared beliefs, knowledge, or interests that make communication more effective and efficient between parties.
- Employ protocols for the composition of unfavorable messages via an indirect tactic.
Verified Answer
MP
Matthew PetersonAug 06, 2024
Final Answer :
E
Explanation :
When using the indirect approach to make a negative announcement on a routine business matter, it is best to establish an area of mutual ground between you and the reader in the buffer. This can help create a more positive tone and ease the impact of the negative news. Providing as much positive information as available can also be helpful, but establishing mutual ground is more important. Proposals and suggestions may be included in the body of the message.
Learning Objectives
- Employ protocols for the composition of unfavorable messages via an indirect tactic.