What is emotional labour and what are its consequences? Give an example of an employee who has a job that is high in emotional labour.

Emotional labour is the requirement for people to conform to certain "display rules" in their job behaviour in spite of their true mood or emotions.There is growing evidence that the frequent need to suppress negative emotions takes a toll on job satisfaction and increases stress.An example is when an employee must remain calm and civil even when being harassed and insulted by customers.Flight attendants who must be calm and pleasant when interacting with rude and drunk passengers is an example.However, the requirement to express positive emotions, especially when you are really feeling positive, boosts job satisfaction and reduces stress.