Asked by Arianna Mendez on May 31, 2024
Verified
Emotional labor refers to any physical work that makes employees feel angry that they must perform this kind of work.
Physical Work
Labor that primarily requires physical effort, strength, and stamina, often involving manual tasks as opposed to mental work.
Angry
A strong feeling of displeasure or hostility triggered by perceived injury or injustice.
- Appreciate the significance of emotional labor and how it affects employees.
Verified Answer
ZK
Zybrea KnightJun 02, 2024
Final Answer :
False
Explanation :
Emotional labor refers to the process of managing one's own emotions and expressions in order to meet the expectations of a job or professional role, such as maintaining a friendly demeanor in customer service. It is not necessarily physical work that makes employees feel angry.
Learning Objectives
- Appreciate the significance of emotional labor and how it affects employees.