A potential problem of workers putting on a happy face is that they might ________.

A) lose their emotional intelligence
B) make unrealistic demands on management
C) neglect good customer service
D) suffer from stress and job dissatisfaction

Emotional Intelligence

The ability to recognize, understand, and manage our own emotions and to recognize, understand, and influence the emotions of others.

Stress

A state of mental or emotional strain resulting from adverse or demanding circumstances.

Job Dissatisfaction

A state of discontentment or unhappiness with one's job, often leading to reduced productivity and morale.