Asked by Özge SA?IR on Jun 25, 2024
Verified
What do the following jobs have in common: waiters, bank tellers, and flight attendants?
A) Emotional contagion
B) Job satisfaction
C) Organizational commitment
D) Emotional labour
E) Emotional opposition
Emotional Labour
The process of managing feelings and expressions to fulfill the emotional requirements of a job.
Waiters
Service professionals who take orders, serve food and beverages, and attend to guests' needs in dining establishments.
Bank Tellers
Individuals who work in a bank and are responsible for handling customer transactions, such as deposits, withdrawals, and money transfers.
- Outline the influence of emotions, moods, and emotional labor in an occupational context.
- Identify the consequences of display rules and emotional contagion within a professional setting.
Verified Answer
PR
prachi rasalJun 27, 2024
Final Answer :
D
Explanation :
These jobs require employees to manage their emotions and often display emotions that may not be genuinely felt, as part of their professional role, which is known as emotional labour.
Learning Objectives
- Outline the influence of emotions, moods, and emotional labor in an occupational context.
- Identify the consequences of display rules and emotional contagion within a professional setting.