Asked by Jordan Wiley on Mar 10, 2024
Verified
Giselle felt very good when she reached her office on time and completed her tasks before her deadline. This positive feeling spilled over onto her co-workers because she interacted with them in a very cheerful manner. This is an example of ___.
A) emotional intelligence
B) organizational citizenship
C) eustress
D) mood contagion
E) self-serving bias
Mood Contagion
Refers to the phenomenon where one person's emotional state, whether positive or negative, is transferred to others around them, influencing their feelings and behaviors.
Emotional Intelligence
The ability to recognize, understand, manage, and use one’s own and others’ emotions effectively for better decision making and interpersonal relationships.
Organizational Citizenship
The voluntary commitment beyond contractual tasks by an employee, which often contributes positively to the organization's atmosphere and functioning.
- Differentiate emotions from moods and examine how each affects workplace dynamics.
- Explain the concept of mood contagion and its importance in the dynamics of the workplace environment.
Verified Answer
A
Answered By Askgram User
Mar 10, 2024Final Answer :
D
Explanation :
This is an example of mood contagion, as Giselle's positive feeling spilled over onto her co-workers and influenced their mood as well. Emotional intelligence refers to one's ability to perceive, understand, and manage emotions effectively, and while Giselle may have exhibited emotional intelligence by managing her own emotions well, there is no specific evidence of this in the scenario. Organizational citizenship refers to employees going above and beyond their job duties to benefit the organization, and while Giselle may have been exhibiting this behavior, there is no explicit mention of it in the scenario. Eustress refers to positive stress that can motivate individuals, and while it is possible that Giselle experienced eustress from completing her tasks on time, there is no explicit evidence of this in the scenario. Self-serving bias refers to individuals taking credit for positive outcomes and blaming external factors for negative outcomes, and there is no evidence of this behavior in the scenario.
Learning Objectives
- Differentiate emotions from moods and examine how each affects workplace dynamics.
- Explain the concept of mood contagion and its importance in the dynamics of the workplace environment.