What are the key ways in which the organizing model of union representation differs from the servicing model?

The organizing model views unions as institutions of active worker participation, empowerment, and mobilization while the serving model views workers as largely passive customers whose needs should be met by the union. In the organizing model, new membership drives are undertaken largely by the workers themselves, rather than union officials. Once unionized, the problems are not solved for the workers; the union is there to provide help and assistance only. The organizing model sees union relationships as a social exchange with the potential for strong social ties with leaders and among members. By contrast, the servicing model sees union leaders in a more hierarchical role.