Truck sales representative Lloyd engages in emotional effort when he expresses the emotional response his customer expects such as saying, You will feel like a powerful person driving this high-end pickup.

Question

Steph Gonzaga · Accepted Answer

Final Answer : True, Explanation :  Lloyd is engaging in emotional labor by expressing the emotional response his customer expects, which is an example of emotional effort.

Truck sales representative Lloyd engages in emotional effort when he expresses the emotional response his customer expects such as saying, "You will feel like a powerful person driving this high-end pickup."

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