The customers at Monica's pastry shop want to grab a quick breakfast before boarding an airplane. The sign on the counter promises "Quick In-and-Out Service," and usually Monica's keeps that promise. But one morning, customers were frustrated when the staff behind the counter showed more interest in gossiping about their social lives than in waiting on customers. Monica's shop is suffering from a ________ gap.

A) knowledge
B) standards
C) social expectations
D) delivery
E) communications

Question

Andrew Norcross · Accepted Answer

Final Answer : D, Explanation :  Monica's pastry shop is failing to deliver on their promise of Quick In-and-Out Service due to the staff's lack of interest in waiting on customers, causing a delivery gap.

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