Asked by Amber Struemph on Feb 18, 2024
Verified
Nour operated a successful massage and health spa in a lucrative resort location.She handled all reservations herself and if a customer called to make an appointment when she wasn't in the spa,she asked her employees to leave her a note.The notes sometimes went missing,resulting in angry customers.Which startup failure type is most likely represented in this scenario?
A) uncertainty
B) process inadequacy
C) inattention
D) deviance
- Recognizing the impact of process inadequacy on customer satisfaction.
- Identifying the potential consequences of inattention to detail in a business.
- Understanding the importance of effective communication within a startup.
Verified Answer
AC
Adriana Castellanos
Feb 18, 2024
Final Answer :
B
Explanation :
The scenario represents process inadequacy as the failure type since the spa's reservation system is not effective and reliable due to the flawed process of leaving notes that sometimes go missing.
Learning Objectives
- Recognizing the impact of process inadequacy on customer satisfaction.
- Identifying the potential consequences of inattention to detail in a business.
- Understanding the importance of effective communication within a startup.
Related questions
Justin Opened a Physical Therapy Business in a New Location ...
Philip Crosby Has Developed What He Calls the 'Four Absolutes ...
An Important Aspect of ___ Is the Belief That Organization ...
The Basic Philosophy of ___ Is That Organization Members Should ...
Delivering Existing Products and Services to Existing Customers but with ...