To diagnose a conflict as functional or dysfunctional, a manager must look at:

A) the employees' ability to adapt to change and manage adversity.
B) the issue, the context of the conflict, and the parties involved.
C) the expenses that will be borne by the company to solve the conflict.
D) the views of the top-level decision makers.

Functional

Concerned with practical or utilitarian use; designed to be practical and useful rather than merely aesthetic.

Dysfunctional

Pertains to behaviors or processes that hinder progress, efficiency, or performance instead of contributing positively to the intended outcomes.

Conflict Diagnosis

The process of identifying the underlying causes, dynamics, and parties involved in a conflict, crucial for effective resolution strategies.