Asked by Genesis Hernandez on May 01, 2024
Verified
The valet manager at a large casino has implemented a procedure,which he hopes will increase customer satisfaction with the services delivered by his staff.He began by issuing a memo to each member of his staff emphasizing the importance of increasing customer satisfaction with their services.He has followed that up by providing a written warning to any staff member who is observed behaving antagonistically toward customers.Which of the following sources of a leader's power has the valet manager apparently used in this example?
A) coercive power
B) legitimate power
C) both coercive power and legitimate power
D) reward power
Coercive Power
The ability to control others through the threat of punishment or the imposition of unpleasant conditions.
Legitimate Power
Power that is recognized and accepted by others within an organizational hierarchy due to a person's position or authority.
Valet Manager
A person responsible for overseeing the operation of parking services and managing valet staff.
- Apprehend the importance of a leader's power in influencing the actions of their subordinates.
Verified Answer
ZK
Zybrea KnightMay 02, 2024
Final Answer :
C
Explanation :
The valet manager has used both coercive power (by providing a written warning to staff members who behave antagonistically towards customers) and legitimate power (by issuing a memo to each member of his staff emphasizing the importance of increasing customer satisfaction with their services).
Learning Objectives
- Apprehend the importance of a leader's power in influencing the actions of their subordinates.