The ________ gap can be reduced by managing consumers' expectations and promising only what can be delivered or possibly even a little less.

A) knowledge
B) communication
C) delivery
D) standards
E) empowerment

Communication Gap

A discrepancy or barrier in understanding between what is said and what is understood, often leading to misinterpretation or conflict.

Knowledge Gap

The difference between what is known and what needs to be known to effectively understand and perform tasks or make informed decisions.