Asked by sophia dudich on Jun 26, 2024
Verified
Which of the following scenarios illustrates a moment that exceeds the customer's expectations?
A) an express mail service that guarantees overnight delivery
B) a flight attendant that responds shortly after being called
C) a hairdresser that cuts your hair at the right length
D) a professor that contacts people in several companies to find you a job
E) a bank that sends you monthly account statements
Moment
A quantifiable measure of the shape of a set of points or a function, used in various scientific fields, especially physics and statistics, to describe physical properties or probability distributions.
Express Mail Service
A global mail service for sending documents and parcels quickly and with tracking capabilities.
- Appreciate the significance of exceeding customer expectations in service delivery and product design.
Verified Answer
RJ
Rasheedah JurneéJul 01, 2024
Final Answer :
D
Explanation :
The professor going above and beyond by contacting several companies to find the customer a job exceeds their expectations.
Learning Objectives
- Appreciate the significance of exceeding customer expectations in service delivery and product design.
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